Privacy Policy

Entrapro Pty Ltd recognises the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.

Our policy for dealing with your personal information is explained below (Privacy Policy).

Our Privacy Policy was last updated on 1st July 2015 and includes disclosure of the matters set out in the Australian Privacy Principles.

When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you.

We may collect the following types of personal information from you:

• name;
• residential or business address;
• email address;
• post code;
• gender;
• telephone number;

• when you access and use our website or WiFi services;
• during conversations with our team members;
• when you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically);
• when you communicate with us directly (by email, telephone, direct mail or any other means);

We may hold your personal information in either electronic or hard copy form.

If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.

If you provide information to us in hard copy (paper) this information is normally retained in our files and may contain credit card details if supplied by you.

We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.

If we are unable to collect your personal information, some or all of the following may occur:

• we may be unable to provide products or services to you, to the requested standard or at all;
• we may be unable to communicate with you to provide information about products and services that
• you have purchased from us, or may intend to purchase in the future;
• we may be unable to tailor the content of our marketing communications to suit your preferences;
• your experience when interacting with us may be delayed or not as efficient as you may expect; or

We collect your personal information so that we can carry out the following actions (“Purpose”):

• to provide you with products and services that you have requested from us;
• to communicate with you, including about products and services, special offers, and events which might interest you;
• to answer your questions and provide you with information or advice;
• to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
• provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;
• carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Entrapro and its related bodies corporate and service providers provide products and services to you;
  to consider and respond to complaints made by you;
• to comply with laws or regulations or to comply with any directions given by regulators or authorities; or

Your personal information may be disclosed in connection with any Purpose to any of the following:

• our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
• retail brands and associated suppliers who provide products that we manufacture.
  our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
• suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
• if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.
• Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

We may send you direct marketing communications and information about products and services offered by us or our retail brands, partners or suppliers via email, SMS, or regular mail.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. You may also update your personal information by editing your online profile.

You may also receive marketing communications by post from our retail brands, partners and suppliers who provide goods and services within our stores, but this will only occur where you have requested that type of information from us or from a third party within our stores.

We do not provide your personal information to any other organisations for the purposes of direct marketing.

You may access your personal information held by Entrapro by making a request to us.

• Email: info@entrapro.com.au
• Phone: 02 9543 4279
• Mail: Entrapro Pty Ltd, 5 Arika Close, Bangor, NSW 2234, Australia

You may also access your own information where it is held via on online portal by accessing your own account over the internet.

Normally we will provide a record of your personal information to you via your preferred contact method (phone, email or mail), and we will not charge a fee.

If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.

If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.

We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.

If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.

Our team members will acknowledge receipt of your complaint within 24 hours, and will normally respond to your request within 5 business days. If your complaint is complicated or requires further investigation our response may take additional time to finalise.

We will respond to you by your preferred contact method if you have indicated one.

If you would like to contact us in relation to this Privacy Policy or your personal information please contact us at:

Entrapro Pty Ltd, 5 Arika Close, Bangor, NSW 2234, Australia